The short version
If no phone from your newest pack has been used, you can get all of its money back within 14 days. Once a phone from it has been used, the pack cannot be refunded. If something went wrong, reply to the receipt and we will help. Customers in the EU and EEA have a 14-day right of withdrawal, explained below.
Phone packs
You get a full refund of your newest phone pack if you ask within 14 days of buying it and no phone from it has been used. We do not give partial refunds, so a pack is refunded in full or not at all. For example, if no phone from the pack you bought has been used, you get back everything you paid for it; if one phone from it has been used, the pack is not refunded.
To ask, reply to the receipt Stripe sent you, email [email protected] from the address you bought with, or use the model withdrawal form below. We refund within 14 days of your message, to the payment method you paid with, and Stripe sends you the confirmation. If you are refunded, a game already being played still finishes.
Your 14-day right of withdrawal in the EU and EEA
If you are a consumer in the EU or EEA, you have the right to withdraw from a purchase within 14 days without giving a reason. The phones you buy are not devices: they let more phones play your hunts. In law they are digital content, and we make them available as soon as you pay. At checkout you ask us to make the phones available at once and you acknowledge that your right of withdrawal ends once a phone from the pack you bought has been used. Until then, you can withdraw within the 14 days and get the full price back. We apply the same rule to business buyers.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
- To: Savvy Vision LK SRL, Gheorghe Magheru 32-36, Scara C, Etaj 2, Apt 9, 010337 Bucharest, Romania, [email protected]
- I hereby give notice that I withdraw from my contract for the supply of the following digital content:
- Ordered on:
- Name:
- Address:
- Signature (only if this form is sent on paper):
- Date:
Purchases made before October 6, 2026
A yearly Pro subscription bought before October 6, 2026 keeps what it bought: the account has unlimited phones while the subscription is paid. You can still cancel it at any time with the Invoices and payment details button in your builder settings, which opens your Stripe billing page. You keep it until the end of the period you paid for.
Hunt Passes bought or received as a gift before October 6, 2026 stay on their hunts, and those hunts have unlimited phones.
How to request a refund
Email [email protected] from the address on your account, and tell us what you bought and what happened. We aim to respond within five business days. Approved refunds are issued through Stripe to your original payment method.
If you are in the EU and we cannot agree
If we cannot resolve a complaint directly, EU and EEA consumers can seek help through their national consumer protection body and the European Consumer Centres Network at eccnet.eu. Consumers in Romania can also contact ANPC at anpc.ro.
Contact
For any refund or cancellation question, email [email protected].